At JPACK, we pride ourselves on being more than just a supplier – we’re an extension of your business that doesn’t require a spot on your payroll. With over two decades of experience, we have been a trusted partner in the packaging industry, dedicated to providing top-notch packaging supplies at the most competitive rates available.

Business Extension: Consider us an integral part of your operations, even if we’re not officially on your payroll. We’re committed to supporting your packaging needs with the same dedication and passion as your in-house team.

Decades of Expertise: With over 20 years in the industry, our seasoned professionals bring a wealth of knowledge and insights, ensuring that you receive the best solutions for your packaging challenges.

Quality and Value: Our extensive experience has enabled us to establish strong relationships with reputable manufacturers, allowing us to acquire premium packaging supplies while passing on the cost savings to you.

Competitive Rates: We understand the importance of cost-effectiveness. Our commitment to securing the best rates in the industry ensures that you receive exceptional value for your investment.

Tailored Solutions: Your unique packaging needs matter to us. We take the time to understand your requirements and offer customized solutions that align with your business goals.

Choose JPACK as your packaging partner and experience the advantage of a dedicated and experienced team that is fully invested in your success. Let us help you elevate your packaging game while optimizing your budget.

At JPACK, we understand the significance of cost efficiency in today’s competitive business landscape. Our expertise and industry relationships allow us to provide tailored solutions that can help you streamline your packaging processes and ultimately reduce your packaging costs.

Optimized Sourcing: Leverage our extensive network of trusted suppliers to access a wide range of high-quality packaging materials at competitive prices. We negotiate on your behalf, ensuring you get the best value for your investment.

Customized Solutions: Our experienced team assesses your packaging requirements and offers personalized solutions that are both effective and budget-friendly. We help you eliminate unnecessary waste and expenses while maintaining the quality of your packaging.

Bulk Ordering: Benefit from bulk purchasing power by ordering larger quantities of packaging supplies. This approach often comes with volume discounts, saving you money in the long run.

Innovative Alternatives: We stay up-to-date with the latest packaging trends and technologies. Our experts can suggest innovative alternatives that not only enhance your packaging but also provide cost savings.

Partner with JPACK to embark on a journey of cost reduction without compromising on quality. Our commitment to delivering value-driven packaging solutions ensures that you achieve significant savings while maintaining the integrity of your packaging operations.

Creating an account with us is easy. Simply visit our website and click on the “Create Account” button. You can also email us at cs@jpackusa.com to start the account registration process.

No, you can still place an order without an account without an account. Feel free to contact us in any of the other following ways to reach our customer support team:

Call: 909-598-7229
Email: cs@jpackusa.com
Chat: through website
Text: 626-885-1698
WeChat: 909-598-7229

Our dedicated team is here to assist you with your order.

Absolutely. We specialize in providing custom packaging solutions tailored to your specific needs. Contact our customer support team to discuss your requirements, and we’ll work with you to create the perfect packaging solution.

Our customer service team is available to assist you from 9:00am – 5:30pm Monday through Friday. Our warehouse is open from 8:30am – 5:00pm Monday through Friday. We are dedicated to providing timely and helpful support to address your inquiries and concerns.

We offer multiple convenient ways to place an order. You can easily place your order on our website, or reach out in any of the other following ways:

Call: 909-598-7229
Email: cs@jpackusa.com
Chat: through website
Text: 626-885-1698
WeChat: 909-598-7229

Our dedicated team is here to assist you with your order.

Yes, you can modify or cancel your order, but please do so as soon as possible. Contact our customer support team by phone 909-598-7229 or email cs@jpackusa.com immediately, and if the order has not been processed, we will be happy to assist you. Please note that customized items are not eligible for changes and cancellation, so please be careful when confirming your customized orders.

Yes, we offer bulk discounts for larger orders. Please reach out to our customer support team for more information on bulk pricing and discounts based on your specific order.

Finding the right packaging supplies is crucial for your unique requirements. Our experienced team is here to help. You can contact us with details about your needs, and we’ll provide expert guidance to help you select the best packaging solutions.

As an industry standard, there is a +/- 10% quantity for all custom orders.

Our shipping process is designed for efficiency and reliability. Once you place an order, our team promptly processes it.

For items stocked in our warehouse, we offer NEXT DAY SHIPPING.

For urgent deliveries, local qualifying orders placed before 10am can qualify for SAME DAY SHIPPING. Please contact us at cs@jpackusa.com to schedule same day shipping.

Customized or non-stocked items have longer lead times, depending on supply and availability.

Shipping rates vary based on factors such as the weight and dimensions of your order, as well as the shipping destination. We offer competitive rates to ensure cost-effectiveness. Delivery times typically depend on your location.

JPACK is pleased to provide free local next day shipping for qualifying orders that meet the free delivery minimum.

Our Free Next Day Shipping Minimums:

• 0-10 miles (driving distance) of JPACK (91789): $250 minimum order, or a surcharge up to $50 will apply.
• 11-20 miles (driving distance) of JPACK (91789): $500 minimum order, or a surcharge up to $75 will apply.
• 21-30 miles (driving distance) of JPACK (91789): $750 minimum order, or a surcharge up to $100 will apply.
• 31-40 miles (driving distance) of JPACK (91789): $1,000 minimum order, or a surcharge up to $150 will apply.
• 41-50 miles (driving distance) of JPACK (91789): $1,500 minimum order, or a surcharge up to $200 will apply.
• 50+ miles (driving distance) of JPACK (91789): We offer discounted carrier rates for orders exceeding 50 miles.

We’re committed to providing flexible shipping solutions that cater to your needs, ensuring a seamless and timely delivery experience. Please feel free to reach out to our customer support for further assistance or to check if your order qualifies for our Free Next Day Shipping service.

Absolutely. If you require expedited shipping for urgent orders, please reach out to our customer service team. We can arrange expedited shipping options for a small fee, ensuring that your order reaches you within the desired timeframe.

We offer nationwide shipping with discounted carrier rates. No matter where your business operates within the United States, rest assured, we’ve got your packaging needs covered, from coast to coast.

Currently, we primarily offer shipping within the United States. We do not offer international shipping at this time.

While we typically do not accommodate specific delivery time windows, we are open to exceptions. If you have a special request, such as a specific delivery time or day, please contact us. Please note that we require at least a 6-hour window for delivery.

Absolutely. If you have specific delivery notes, such as instructions for a second-floor delivery or special handling requirements, please provide these details to us as soon as possible. We aim to accommodate your needs and ensure a smooth delivery experience.

While we prefer check payment, we offer multiple convenient payment methods to accommodate your preferences. You can make payment via check, Zelle, ACH, or credit card. Our aim is to provide you with flexible and secure options for seamless transactions.

Absolutely. For new customers, our standard terms are due on receipt. After establishing a successful transaction history, we’re pleased to extend payment terms of 7, 15, or 30 days, upon your request. Please note that customized terms may require verification of payment references.

Yes, customers seeking initial payment terms can certainly do so. To initiate this process, please send us an email with your request. Our team will review your payment references and collaborate with you to determine the most suitable and convenient terms.

We offer returns for most items, subject to a restocking fee. However, customized items are non-returnable. If an item is defective or arrives damaged, we’re committed to making it right, please contact us immediately.

To initiate a return, please contact our customer support team within 7 days of receiving your order. We will guide you through the return process and provide you with the necessary instructions and return authorization.

Yes, we offer refunds for eligible returned items. Once we receive and inspect the returned items, we will process the refund back to your original payment method. Please note that restocking fees and return shipping costs may apply.

If you receive damaged or incorrect items, please notify us by email within 7 days of receiving your order. We will promptly assist you in resolving the issue, whether through replacement, refund, or another appropriate solution.

Once we receive your returned items, our team will process the return within a reasonable timeframe. Please allow for processing time, which may vary depending on the nature of the return and the volume of returns being processed.

Unfortunately, customized items are non-returnable. Customizations are tailored to your specific requirements, making them ineligible for returns. Please review your customized orders carefully before confirming.

Yes, return shipping fees are generally the responsibility of the customer. However, if the return is due to a defect or error on our part, we will cover the return shipping costs.

To request a replacement for a defective item, please contact our customer support team within 7 days of receiving your order. We will guide you through the process of returning the defective item and arranging for a replacement.

If you need to modify or cancel an order, please contact our customer support team as soon as possible. However, please note that if your order has already been processed, we may not be able to cancel or modify it without a shipping or restocking fee.

Customers who would want to purchase products as a distributor would have to call our office and make a special request.

At JPACK, we take your privacy and security seriously. We use industry-standard encryption and security measures to safeguard your personal and payment information. Your data is stored securely and used only for order processing and communication purposes.

While we don’t have specific privacy settings for user accounts, you can rest assured that your information is handled with utmost care. We do not share your personal information with third parties without your consent.

No, we do not share your personal information with third parties for marketing purposes. We value your privacy and ensure that your data is used solely for order processing and communication with you.

For your security, we do not store your complete credit card information on our servers. Our payment processing partners handle your payment details securely during the checkout process.